Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, with a waybill number which you can use to track your shipment.

Domestic Shipping Rates and Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Local deliveries within KZN qualify for a reduced local delivery fee. You can skip the shipping fees with free local pickup at Kloof KZN. Once your order is prepared and ready for pick up we will send you an email along with instructions and pick-up hours.

International Shipping

We currently only offer checkout shipping rates within South Africa. For any international shipments please contact admin@theword.org.za for rates and timeframes. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WORD Apparel & Gifts is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at admin@theword.org.za  with your name and order number, and we will look into it for you.

Returns, Refunds and Exchanges

Please refer to our policy on this link. Click Here

If you have any further questions, please don’t hesitate to contact us at admin@theword.org.za