Refunds, Returns & Exchanges Policy

STANDARD RETURNS POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or issue you with a credit note, subject to the below terms.

RETURNS

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning any product, kindly package it safely and securely for protection during transit.

To start a return, you can contact us at admin@theword.org.za stating your request to exchange and reason/s thereof. If your return is accepted, we’ll send you shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return to let you know if it was approved or not. Once approved, we will refund the full order amount minus the shipping costs for the return and issue you with a credit note to that amount.

Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any return questions at admin@theword.org.za

DAMAGES AND ISSUES

We do our best to ensure that the products we deliver to you are of a high quality, in good working order and without defects.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. In the unfortunate event of such happening, please email us within 7 days at admin@theword.org.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if it was approved or not. Once approved, we will refund the full order amount minus the shipping costs for the return and issue you with a credit note to that amount which you can use to enjoy a purchase from WORD Apparel and Gifts.

EXCHANGES

We will gladly exchange your item for a reasonably valid reason. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, simply contact us within 7 days of receipt of item at admin@theword.org.za stating your request to exchange and reason/s thereof. Once we have received and inspected your return and your exchange is approved, we’ll send you shipping instructions on how and where to send your package.. Items sent back to us without first requesting a return will not be accepted.